Customer Service & Repair Quality Guarantee
We're here to help you have the best experience with your tech products.
Customer Service - VERY IMPORTANT
You’ve might have been here before – your phone, computer or other device is NOT WORKING. Either it’s physically broken, the software is messed up, or you simply haven’t learned the new features or processes.
We understand the challenges that technology can present. It’s ever changing and requires constant learning. Our team stays on top of new tech, we’re what you call ‘early adopters’. But more importantly, we can help you with your tech.
We’re here to make the use of your technology as carefree as possible.
We can fix your broken phone, computer, camera, network, printer – you name it! We have over 35+ years of combined experience. Our staff is Apple and Microsoft certified. We can set up your home office, or set up your away from home office. We can plan out your entire office needs, buy all the gear, and install it. We can even teach you and your staff to use it! Each office is different, so each project is different.
Check out The iPhone Professor Services here.
iPhone Professors Guarantee to Our Customers
We use both OEM Grade and aftermarket parts for our repairs. OEM stands for Original Equipment Manufacturer and it’s a part for the device that was manufactured by the owner. So if it’s an iPhone and it’s an OEM part, Apple supplied the part for your fix.
We guarantee our parts are of high quality and offer dependable performance that you can rely on. Installing these parts requires attention to detail and steady hands. Our techs have years of experience, have all the best tools, and are up to date on the latest techniques.
The Myth of OEM
Currently, it is not possible to purchase Apple (OEM) screens directly unless you are an Authorized Apple Dealer. The turn around time from an Apple Authorized Dealer is typically greater than 2-4 days. The end result will be a refurbished phone shipped back from Apple. Some customers are happy with this process.
However, there are those of us that would like to keep our current iPhones, and would like to have them fixed immediately.
That is our niche. We are able to replace most iPhone screens in an hour or less using OEM replacement screens. Every iPhone Repair Shop you go to in Bend, Oregon will either have After Market screens or OEM Grade screens in stock. OEM Grade screens use the same components as the original Apple Device but are not assembled by Apple.
Our LCD Lifetime Guarantee
We have a lifetime guarantee on our OEM Grade Screens at The iPhone Professor. These screens are tested at the factory and will perform as an original Apple Screen. If you have questions about the products we use, then please give us a call. We are happy to answer any questions you may have!
Remember if a shop is truly offering OEM screen, and they are not an Authorized Apple Dealer, then they are not telling the whole truth.
The iPhone Professor promises quality, integrity, and transparency.